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Designing collaborative services on the digital platform

Last modified by Joon Sang Baek on 2009/10/23 11:03

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Title	Designing collaborative services on the digital platform
URL	http://www.sustainable-everyday.net/codi/?cat=1
Date added	23/10/2009 11:03
Information	Triggered by the current economic crisis, people have become more conscious of the alternative and sustainable ways of living that can substitute the traditional ones that fail to meet their needs. At the same time, advanced technologies are diffusing into our daily life, thereby democratizing and accelerating innovation. These two phenomena create a favorable condition to design and diffuse social innovation, innovative activities and services that are motivated by the goal of meeting a social need. One possible role that designers can take part in is to facilitate the on-going transition by creating conditions for people to use creativity and innovate at the local scale.<p/> In the past, series of projects have been conducted at Politecnico di Milano in order to collect the cases of so-called creative communities around the world <a class="wikicreatelink" href="/bin/edit/Main/1?parent=Main.Designingcollaborativeservicesonthedigitalplatform"><span class="wikicreatelinktext">1</span><span class="wikicreatelinkqm">?</span></a>. Creative communities are groups of people who creatively solve social problems around them rather than complying with existing solutions that fail to meet their needs. They produce what is called collaborative service which is a kind of social service in which the final users collaborate to produce solutions to a wide range of social needs that have failed to be met by existing solutions.<p/> When ICT is applied to collaborative service, it can increase the accessibility and replicability of a service, making it available to the wider social and economical context. It can also enhance communication between the stakeholders of a service and between similar services and reinforce the social network of the participants, thereby strengthening the social fabric and creating an environment for more innovations. For this reason, case studies were conducted to identify the role of ICT in the diffusion of collaborative service.<p/> Case studies consisted of two stages: in the first stage, 30 cases were selected from different parts of the world and analyzed using a 'light format'. The aim of the light analysis was to obtain basic information - both qualitative and quantitative - of the cases in order to understand and affirm the phenomenon. In the second stage, 10 cases were selected from the 30 cases for the in-depth analysis in order to understand how ICT facilitates the diffusion of collaborative services and influences the social network of collaborative organizations. This part is in progress.<p/> Three findings were obtained: First, the structural system of collaborative service was schematized. Second, based on the primary goals of the services, 7 typologies of collaborative service on the digital platform were derived. Finally, the role of ICT in the diffusion of collaborative service was identified in relation to the dual dimension of collaborative service - solution and social capital.
Added by	Joon Sang Baek

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<span class="wikilink"><a href="/bin/view/XWiki/joonsbaek">Joon Sang Baek</a></span>	1 - bb_postedon 23/10/2009 11:03:43 bb_by <span class="wikilink"><a href="/bin/view/XWiki/joonsbaek">Joon Sang Baek</a></span> - bb_quotemessage The URL leads to the case analysis of 30 collaborative services on the digital platform discussed in the paper.
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Created by Joon Sang Baek on 2009/10/23 11:03

Designing collaborative services on the digital platform

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